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    Frequently Asked Questions


    When do I get my animations?

    We usually send out animations on the same day you order them. I run this store alone so sometimes you can expect it to take 1-2 days but that's pretty uncommon.

    Where will you send my animations?

    Animations are sent to the email you place your order with.



    What files will I receive?

    We include a Green Screen and Transparent version of every animation you order.

    If you edit on VEGAS PRO, Premiere Pro, or really any popular editing software, then it likely supports Transparent files, so we recommend using the .MOV file.

    If not, then use the .MP4 file and Chroma Key the Green Screen background out of the animation.

    How do I open the Transparent (.MOV) file?

    If you're on Windows, download this Codec to use and preview the .mov files.

    After you've done this, it should be as simple as dragging and dropping the animation into your editing software.

    If you're on Mac, you can preview the .MOV files in your editing software.

    Do these Animations work on Mobile?

    We include a Green Screen version of each animation in your order, so as long as your mobile editor supports Chroma Keying, you can just remove the solid colored background.


    Refunds + Edits

    Can I get a refund on my order?

    If your animations have been delivered, then we cannot offer you a refund.

    If you haven't received your animations yet or for any typos, issues with your animation, etc. email us:

    I changed my Profile Picture, can you edit my animation?

    We do one Free revision to update your profile picture, just email us at (please include your order number).


    VEGAS Pro

    Why isn't the Transparent file Transparent in VEGAS Pro?

    Drag and drop your Transparent animation in your timeline.

    Right Click It > Properties > Media > Alpha Channel: Premultiplied